Passenger rights

Compensation claims and airline contact addresses.

We regret that you have been affected by a flight irregularity. Below we provide you with an overview of the main rights to which you are entitled under the European Air Passenger Rights Regulation as well as the contact forms and addresses of the airlines offering flights from Saarbrücken Airport as a special service provided by Saarbrücken Airport. This only provides an initial overview; further legal advice should be sought in each individual case.

If you have booked a package tour, you may have additional claims against the tour operator. If possible, please keep your boarding passes, invoice/travel confirmation, receipts for your own expenses (e.g. hotel, cab, meals) and, if possible, make a note of the name and address of one or more witnesses who did not book with you.

Claims should be made against the airline that actually operates your flight. The contact forms and addresses of the airlines offering flights from Saarbrücken Airport can be found under Complaints. If the airline refers you to a third company, please note that if you assign your rights to this company, you will no longer be able to enforce your rights independently of this company.
You can obtain legal advice and assistance from Dr. Caroline Gebhardt, lawyer, for example, at fluggastrechte@rae-gebhardt.de. Further information can be found on the homepage of Gebhardt & Kollegen lawyers www.rae-gebhardt.de.
If your flight is delayed at least as follows:
  • by 2 hours for flights of 1,500 km or less;
  • by 3 hours or more for intra-Community flights over a distance of more than 1,500 km and by 3 hours or more for all other flights over a distance of 1,500 km and 3,500 km;
  • by 4 hours or more for all other flights of more than 3,500 km,
you will receive the following free care services:
  • Meals and refreshments in reasonable proportion to waiting time Hotel accommodation, if necessary
  • Transportation between the airport and the place of accommodation
  • 2 free telephone calls or 2 telexes or 2 e-mails
Special attention must be paid to the needs of persons with reduced mobility and their accompanying persons, as well as unaccompanied children, when providing care services. If the delay is at least 5 hours, you have the same rights as in the case of denied boarding. Furthermore, you are entitled to compensation as described under the heading Denied boarding if your arrival at the destination airport is delayed by 3 hours or more and the airline does not prove the existence of extraordinary circumstances.
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